FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

Top 8 Frequently Asked Questions

Are e-tickets valid for same day travel?
Answer to: Are e-tickets valid for same day travel? Answer 

Are cookies used?
Answer to: Are cookies used? Answer 

Can I use a UK credit card that's registered to a foreign address to buy tickets online?
Answer to: Can I use a UK credit card that's registered to a foreign address to buy tickets online? Answer 

Is the email confirmation or reference number valid as a ticket for travel?
Answer to: Is the email confirmation or reference number valid as a ticket for travel? Answer 

How long will it take Gatwick Express to refund the cost of my ticket under the Money Back Guarantee?
Answer to: How long will it take Gatwick Express to refund the cost of my ticket under the Money Back Guarantee? Answer 

What address should I enter as my billing address for credit card payment?
Answer to: What address should I enter as my billing address for credit card payment? Answer 

What is an E-Ticket (Self-print)?
Answer to: What is an E-Ticket (Self-print)? Answer 

How many times can I apply for a refund under the Money Back Guarantee?
Answer to: How many times can I apply for a refund under the Money Back Guarantee? Answer 

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